Cancellation policy

Cancellation Policy

Last updated: August 13, 2026

At Forged Legacy Clothing, we understand that plans can change. This policy explains when an order can be cancelled and how cancellations are handled, including pre-orders.

1. Cancelling an Order

Cancellation requests must be submitted as soon as possible after placing your order.

If you would like to cancel your order, contact us at:

Email: [Insert customer service email]

Please include your order number and the name used when placing the order.

We will review your request and confirm whether the order can be cancelled.

2. Pre-Order Cancellations

Because pre-order products may be ordered or produced specifically based on customer demand, cancellation availability may be limited.

You may request to cancel a pre-order before it enters production or fulfilment.

Once a pre-order has entered production, been prepared for dispatch, or has otherwise progressed too far through our fulfilment process, we may be unable to cancel it.

We will assess cancellation requests individually and notify you of the outcome.

3. Orders That Have Already Shipped

Orders that have already been dispatched cannot be cancelled.

If you no longer want an item after it has shipped, you may be able to return it in accordance with our Refund and Returns Policy, subject to applicable conditions and consumer rights.

4. Approved Cancellations and Refunds

If we approve your cancellation, the amount eligible for refund will be returned to the original payment method where possible.

Refund processing times can vary depending on your payment provider or financial institution.

5. Cancellation by Forged Legacy Clothing

We reserve the right to cancel an order where necessary, including where:

  • A product is unavailable.
  • There has been an obvious pricing or product listing error.
  • We are unable to fulfil the order.
  • We suspect fraudulent or unauthorized activity.
  • The shipping information provided is invalid or insufficient.
  • Circumstances outside our reasonable control prevent fulfilment.

If we cancel an order after payment has been received, we will provide an applicable refund.

6. Changes to Orders

If you need to change your size, color, product, quantity, or shipping information after placing an order, contact us as soon as possible.

We cannot guarantee that changes can be made once an order has entered production, fulfilment, or shipping.

For pre-orders, changes may be particularly limited because products may be ordered or prepared based on the original order details.

7. Consumer Rights

Nothing in this Cancellation Policy is intended to remove, restrict, or replace any rights or remedies you may have under applicable consumer protection laws.

Where applicable, your statutory rights will continue to apply regardless of this policy.

8. Contact Us

For cancellation requests or questions about an order, please contact:

Forged Legacy Clothing
Email: [forgedlegacyclothing@gmail.com]

Please include your order number when contacting us so we can process your request as quickly as possible.